ABOUT MIRAGE GROUP
MIRAGE is the corporate name under which the brands Mirage, Alexandra, Vintage, Lakeside and Opulence operate. Together, these brands offer a comprehensive range of prefinished hardwood flooring distinguished by exceptional quality, timeless design and responsible manufacturing. Our products are crafted to deliver lasting performance, backed by innovation, rigorous testing and a commitment to sustainability.
All terms, information and policies outlined in this document apply to products sold under these five brands and are supported through MIRAGE GROUP authorized network of distributors and dealers.
WHY ARE MIRAGE FLOORS SOLD EXCLUSIVELY THROUGH A NETWORK OF DISTRIBUTORS AND QUALIFIED DEALERS?
MIRAGE GROUP is committed to delivering exceptional quality prefinished hardwood flooring while providing a superior customer experience. Our use of advanced manufacturing techniques and the finest materials ensures that every floor meets the highest standards of performance and durability.
Our authorized network of distributors and dealers plays a key role in this process, offering expert guidance, technical support, and professional installation services to ensure your flooring looks and performs at its best.
To maintain these high standards, MIRAGE GROUP floors are not sold online. Purchasing through the Internet voids the manufacturer’s warranty, and authorized dealers are not permitted to display pricing or sell products through online platforms.
SERVICE
When you choose MIRAGE GROUP floors, you benefit from personalized service at every step of your project. Our network of authorized dealers is trained experts who guide you through product selection, installation planning, and ongoing support. Their advice is always just a phone call away, ensuring that your experience is seamless and consistent with our standards.
TECHNICAL SUPPORT
Our dealers provide expert guidance to help you select the flooring that fits your home, style, and lifestyle. They stay current with trends and innovations to ensure you make the best choice.
A SPECIALTY PURCHASE
Hardwood flooring is a long-term investment in your home. Unlike everyday commodities, it requires expertise in selection, installation, and care. Purchasing from an authorized dealer ensures that trained professionals guide every step of the process, protecting your investment and enhancing the value of your home.
INSTALLATION
Authorized dealers coordinate professional installation to ensure precise fitting, minimal waste, and the perfect finish. Your flooring is installed safely and designed to last, providing long-term enjoyment.
SHIPPING ISSUES
Shipping hardwood flooring requires careful handling. When purchased online, customers are responsible for ensuring that products arrive undamaged and in perfect condition. Any damage during transit may cause delays and additional costs, and claims with shipping carriers can be complex. Purchasing through authorized dealers ensures a smooth delivery and proper handling of your flooring.
PRODUCT QUALITY
MIRAGE GROUP floors are manufactured under strict quality control standards to ensure authenticity, durability, and performance. Buying from authorized dealers guarantees that you receive genuine MIRAGE GROUP products, giving you confidence in both the quality and longevity of your flooring.
AFTER-SALES SERVICE
After purchase, your local authorized dealer is available to assist with maintenance, repairs, and ongoing product care.
We invite you to learn more about our production processes, quality control systems, and network of expert distributors. To locate your nearest dealer, visit our website or contact Customer Service at the following numbers: MIRAGE GROUP: 1‑800‑463‑1303, Vintage: 1‑877‑256‑0231.
Choosing MIRAGE GROUP provides peace of mind, backed by the excellence of our products and service.
