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Internet Sales Policy

Why is vintage flooring not sold over the internet?

Vintage flooring is proud to deliver superior quality, naturally green products with the best value, surpassed by none in the industry.
Yours to enjoy for a lifetime.

Using state-of-the art technology, our specialized team of wood experts continuously strives to offer our customers the best quality product and finish in the market. Rigorous quality control measures and continuous improvements to our manufacturing process are undertaken to ensure our systems meet the toughest standards.

Vintage could not maintain the high standard its products if they were sold over the Internet. Therefore, the purchase of Vintage hardwood flooring via the Internet would automatically void the manufacturer's warranty.

Why is vintage flooring sold exclusively through a network qualified dealers?

Service

When you buy Vintage hardwood flooring, you get the benefit of unparalleled service, both at the point of sale and beyond. Vintage's network of trained, authorized dealers is made up of experts in the sale and installation of hardwood flooring. They walk you through the purchasing process and will provide technical support right in your area if you need it. Their personalized service is never more than a quick phone call away.

Technical support

The dealers in our network will help you choose the type of flooring that's right for you. They are up-to-date on current trends and will ensure that you make the best choice to fit your needs and lifestyle.

A specialty purchase

Hardwood flooring is not a commodity product, like a book or CD. You use your hardwood flooring every day, and it is an investment that will raise the value of your home for years to come. Buying your hardwood flooring from a reputable dealer is your assurance that the people who sell, install, and service your floor are experienced, well-trained professionals.

Installation

Vintage dealers will arrange for your floor to be installed by an experienced, well-trained professional who will minimize waste, provide the look and finishing touches you are seeking, and make sure it is installed safely and for your prolonged enjoyment.

Shipping issues

If you buy your hardwood floor over the Internet, you will be responsible for checking that the delivered product is not damaged or warped, which is not always easy for the inexperienced. If the product turns out to be damaged and you claim a replacement, the shipping company may reject the claim and try to prove that it is not responsible. You are in for a lot of delays, irritation, and extra costs!

Product quality

Given the proliferation of foreign manufacturers and imitation products on the market, you want to be sure that the high quality Vintage hardwood flooring you're expecting is really what is in the box. Buying from approved dealers is your guarantee that you are getting an authentic product.

After-sales service

After you purchase your flooring, your local dealers are always there to help you maintain your floor and carry out any needed repairs.

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becomes

Muskoka Hardwood flooring will be transitioning with our sister brand Vintage Prefinished Hardwood flooring.

You will be able to add to your existing Muskoka floor, or choose from the much expanded Vintage Prefinished Hardwood Floor collection.

Rest assured that you will continue to have the same quality and service that the Muskoka brand was known for.